Privacy Policy – q769 Pakistan Gaming Platform

1. Who We Are

q769 is an online gaming platform operating at q769.pro, providing Sports Betting, Slots, Bingo and Fish Games to players in Pakistan. When this Privacy Policy refers to "q769", "we", "us" or "our", it means the q769 platform and its operating team responsible for handling your personal data.

This Privacy Policy applies to all data collected through the q769 website, the Android app, the iOS web app and any other interface through which you access q769 services. It covers data collected during registration, during account use, during PKR deposit and withdrawal transactions, and through customer support interactions.

2. Data We Collect

q769 collects personal data in several ways — directly from you when you register or contact support, automatically through your use of the platform, and through payment processing partners. The following table summarises the main categories of data collected:

Data You Choose to Provide

Some data is required to operate your account — you cannot register without providing a name, mobile number and date of birth. Other data, such as updating your email address or enabling biometric login on the app, is optional. You will always be informed at the point of collection whether a field is required or optional.

3. How We Use Your Data

q769 uses your personal data only for clearly defined purposes. We do not use your data for purposes that are incompatible with what is described here. The main ways we use your data are:

• Account management: Creating and maintaining your q769 account, verifying your identity, managing your PKR wallet balance and processing login requests.
• Transaction processing: Executing PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer and cards; processing withdrawal requests to your registered payment method; maintaining your transaction history.
• Platform personalisation: Remembering your preferred game categories — such as Cricket Betting, Slots or Fish Games — and surfacing relevant promotions and VIP offers based on your activity level.
• Bonus and VIP administration: Tracking wagering activity to calculate bonus progress, monitoring VIP tier point accumulation and applying tier-based benefits at the correct times in your monthly cycle.
• Responsible gaming: Enforcing the deposit limits, loss caps and self-exclusion settings you have chosen, and monitoring account activity patterns to support responsible gaming obligations.
• Security and fraud prevention: Detecting unusual login activity, duplicate account attempts or suspicious transaction patterns. Where fraud is suspected, q769 may pause an account pending investigation.
• Customer support: Responding to live chat, email and app support requests; maintaining records of past interactions to provide consistent and informed assistance.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation design and the overall experience for Pakistan players.

4. Payment Data

Because q769 operates a PKR wallet and processes real-money transactions, payment data requires specific attention. Here is exactly what q769 does and does not store in relation to your payment methods:

What We Store

• Your registered JazzCash or Easypaisa mobile number (used to match incoming deposits and process outgoing withdrawals).
• The last four digits of any registered bank account or card (for identification purposes only, never the full number).
• PKR transaction amounts, dates, transaction reference IDs and the status of each transaction (completed, pending, failed).
• Your PKR wallet balance and balance history.

What We Never Store

• Your JazzCash PIN or Easypaisa PIN — these are never transmitted to q769.
• Full card numbers, CVV codes or card expiry dates.
• Online banking credentials of any kind.

All payment processing is handled through secure payment partner channels. q769 receives only the confirmation and reference data needed to credit or debit your PKR wallet. Your payment provider's own privacy policy governs how they handle data on their end.

5. Cookies & Tracking

The q769 website and app use cookies and similar tracking technologies to keep you logged in, remember your preferences and understand how players navigate the platform. The types of cookies used are:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your settings — such as your preferred language, last-played game category and notification preferences — so you do not have to set them again each visit.
• Analytics cookies: Collect anonymised data about how players use the site — which pages are visited most, where players drop off in the registration process, and how game categories perform. This data is aggregated and cannot identify you personally.
• Security cookies: Help detect fraudulent login attempts and protect your account from unauthorised access by flagging unusual session behaviour.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using q769, but some features may work less smoothly. Disabling strictly necessary cookies will prevent login.

6. Data Sharing

q769 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data required to process your PKR deposits and withdrawals. They operate under their own privacy policies and data protection obligations.
• Identity verification providers: Where additional identity verification is required — for example, when processing a large withdrawal or investigating a reported account issue — a third-party KYC (Know Your Customer) service may process your CNIC or identity document data.
• Technology service providers: q769 uses hosting, cloud infrastructure, analytics and customer support technology providers. These providers access data only as necessary to deliver the services they provide to q769 and are bound by data processing agreements.
• Legal and regulatory obligations: q769 may disclose account or transaction data to law enforcement or other authorities when required by law, court order or other legal process. q769 cooperates fully with lawful requests relating to fraud, financial crime or other serious matters.

7. Data Retention

q769 retains your personal data only for as long as it is needed for the purposes it was collected, or as required by applicable legal and financial record-keeping obligations. Retention periods for key data categories are as follows:

• Account and identity data: Retained for the duration your account is active, plus a period of up to five years after account closure to meet financial record-keeping and anti-fraud obligations.
• PKR transaction records: Retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping requirements.
• Customer support records: Chat transcripts and email correspondence are retained for up to two years from the date of the interaction, unless they relate to an ongoing dispute, in which case they are retained until the dispute is resolved.
• Responsible gaming records: Self-exclusion history and limit-setting records are retained for the lifetime of the account and for a period after closure, to prevent re-registration during an active exclusion period.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot identify any individual player.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security Measures

q769 takes the security of your personal data seriously and has implemented technical and operational measures to protect it. These include:

• TLS encryption for all data transmitted between your device and q769's servers.
• Encryption at rest for sensitive stored data including identity records and payment references.
• Access controls ensuring that only authorised q769 team members can access personal data, on a need-to-know basis.
• Regular security reviews of systems that handle personal data and PKR transaction records.
• Anomaly detection systems that flag unusual login patterns, multiple failed authentication attempts and suspicious transaction activity.
• Biometric login support on the q769 app for players who prefer an extra layer of device-level security.

While q769 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details, and contact support immediately if you suspect your account has been compromised.

9. Your Rights

As a q769 player, you have the following rights in relation to your personal data. All requests are subject to identity verification before any data is disclosed or actioned.

10. Children's Privacy

q769 is strictly an adults-only platform. Players must be at least 18 years of age to register and use q769. We do not knowingly collect personal data from anyone under the age of 18.

If q769 becomes aware that a player under 18 has registered an account, the account will be suspended immediately, any PKR balance will be returned to the original payment method where possible, and all data associated with the account will be deleted. Age verification may be requested at any point during the account lifecycle.

If you are a parent or guardian and believe your child may have registered on q769, please contact support immediately with the registered mobile number or email address and we will investigate and close the account promptly.

11. App Permissions

The q769 Android app and iOS web app request device permissions only where those permissions are needed for a specific platform feature. The permissions requested and their purpose are:

• Notifications: Used to send session time reminders, deposit confirmations, withdrawal status updates, and VIP promotion alerts. You can manage notification preferences in your device settings or within the q769 app at any time.
• Biometric authentication: Used for fingerprint or face ID login where your device supports it. Biometric data is processed entirely by your device's operating system — q769 never receives or stores your biometric data.
• Internet access: Required for all platform functionality including game loading, PKR wallet operations and live chat support.

The q769 app does not request access to your camera, microphone, contacts, location or device storage. If a future app update requires any additional permission, the reason will be clearly explained within the app before the permission is requested.

12. Changes to This Privacy Policy

q769 may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable legal requirements. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes — particularly those that affect how your data is used or shared — q769 will notify active players through the app notification system or by sending a message to your registered mobile number or email address. Your continued use of q769 after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically. If you have questions about any changes, contact support through live chat before continuing to use the platform.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way q769 handles your personal data, you can reach our support team through the following channels:

• Live chat: Available 24/7 within the q769 app and website — the fastest way to get a response.
• Email: [email protected] — for detailed data access, correction or deletion requests. Please include your registered mobile number and the nature of your request.

For responsible gaming-related data requests — including self-exclusion records or limit history — please visit the Responsible Gaming page or raise the request directly with support.

For general account and payment queries, the FAQ page covers the most common questions about deposits, withdrawals and account management.

We aim to respond to all data-related requests within 5 business days. Complex requests — particularly those involving large data exports or deletion of multi-year transaction histories — may take longer, and we will keep you informed of progress.